Eligibility
Refund eligibility depends on how far in advance you cancel and on the cancellation terms of the hotels and transport reserved for your trip.
Non-Refundable Costs
Some costs, such as confirmed hotel deposits, permits and advance vehicle bookings, may be non-refundable once arranged on your behalf.
How Refunds Are Processed
Approved refunds are returned using the original payment method where possible. Processing times vary by bank and payment provider.
How to Request a Refund
To request a refund, contact us by WhatsApp or email with your booking reference and reason. We will confirm the eligible amount in writing.
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