Terms & Conditions

Last reviewed: October 2026. These terms apply to quotations and bookings made with Hunza-Tours.com, operated by Pak Tours Services. Your itemised written quotation, confirmed itinerary and any named supplier conditions form part of the agreement.

Quotations and Booking Confirmation

A website price is a starting reference unless the page explicitly states otherwise. A booking is confirmed only after you accept the written quotation, provide the requested traveller details and pay the stated deposit. The quotation identifies the travel dates, group size, room basis, vehicle, guide service, meals, sightseeing and other inclusions. Services not listed as included remain the traveller’s responsibility.

Prices and Payment

Prices are based on the group size, dates and supplier rates stated in the quotation. A change in dates, passenger numbers, room configuration or route may change the price. Bank, card, currency-conversion or transfer charges are paid by the sender unless the quotation says otherwise. Never send payment to an account that has not been confirmed through the published contact details.

Hotels, Transport and Substitutions

Named hotels and room categories are requested subject to availability. If an agreed property becomes unavailable, we will propose a comparable alternative and explain any price difference before confirmation where time allows. Vehicle choice depends on group size, luggage and route. Rough side valleys may require a separate local 4x4 even when the main journey uses a car, van or coaster.

Itinerary Changes and Mountain Conditions

Mountain travel is affected by weather, landslides, road work, flight cancellations, permits and public-authority instructions. The guide or operations team may adjust timing, route or sightseeing when reasonably required for safety or continuity. We will use a practical alternative of similar value where possible, but no operator can guarantee access to a road, pass, flight, border point, festival or trekking route controlled by weather or authorities.

Traveller Responsibilities

Travellers are responsible for valid passports, visas, transit permissions, required permits, health decisions and compliance with local law. The lead traveller must provide accurate names, ages, room needs, medical or accessibility information relevant to the service, and emergency contact details. Guests must follow reasonable safety directions and behave respectfully toward communities, staff, other travellers and property.

Insurance, Health and Activities

Appropriate travel insurance is strongly recommended for sightseeing tours and required for trekking programmes. Cover should match the booked altitude and activities and include medical treatment, evacuation, cancellation and delay where appropriate. Information on this website is general travel guidance, not medical advice. Travellers should obtain individual professional advice for relevant health conditions.

Cancellation, Refunds and Force Majeure

The separate Booking and Cancellation Policy states the normal cancellation bands, supplier deductions and refund timing. Non-recoverable airline, hotel, permit or other supplier costs may be deducted where the policy permits. Events outside reasonable control, including severe weather, natural hazards, closures, civil disruption or authority restrictions, are handled through rerouting, postponement, supplier credit or recoverable refunds as circumstances allow.

Complaints and Contact

Raise a service concern promptly with the guide or operations contact so there is an opportunity to correct it during the trip. Unresolved written complaints should be sent to hello@hunza-tours.com with the booking reference and relevant evidence. Pak Tours Services can be contacted at 2nd Floor, Anaya Arcade, Near Savour Foods, DHA Phase 1, Islamabad, Pakistan, or by WhatsApp at +92 300 9206611.